1. Vehicle Condition *
2. Interior and exterior cleanliness.
3. Suitability for passenger count.
4. Readiness for service (Vehicle condition / Fuel).
2. Driver Performance *
1. Punctuality of appointment.
2. Hospitality and service mind.
3. Politeness and manners towards passengers.
4. Driving manners and passenger safety.
5. Appropriate and polite attire.
6. Route planning and route knowledge.
7. Safe driving prioritizing passenger safety.
3. Service & Vehicle Allocation *
1. Suitability of pick-up and drop-off points.
2. Providing advice and answering questions.
4. Overall Impression *
Overall satisfaction level with vehicle service.